Privacy Policy

Last updated: 2026

This Privacy Policy explains how StudyDock ("we", "us", "our") collects, uses, stores, and protects personal information when you visit our website, create an account, post listings, or contact tutors and students through our platform.

By using StudyDock, you agree to this Privacy Policy. Please also read our Terms & Conditions.

1. Who we are

StudyDock operates an online directory in Sri Lanka that connects students and parents with tutors and tuition providers. We process personal data to run the platform, moderate listings, and support users.

2. Information we collect

We may collect the following types of information:

2.1 Account information

Name, email address, phone number, and password (stored securely)
Account role (student, tutor, or administrator)
Profile photo, bio, qualifications, and other details you choose to add

2.2 Listing and advertiser information

Class titles, descriptions, subjects, grades, fees, districts, photos, and contact details included in advertisements
Verification, featured listing, and payment-related records for optional paid services

2.3 Inquiry and communication data

Messages sent through inquiry forms, including name, email, phone, and message content
Support requests sent by email, WhatsApp, or other channels we provide

2.4 Usage and technical data

IP address, browser type, device information, and pages visited
Search filters, favourites, and interactions with listings
Cookies and similar technologies (see Section 7)

2.5 Information from others

Reviews, ratings, and comments submitted by users, subject to moderation
Information we receive when you sign in through third-party services, if enabled in the future

3. How we use your information

We use personal information to:

Create and manage user accounts
Publish, display, search, and moderate class listings
Deliver inquiries between students and tutors
Process optional paid listing upgrades and related support
Improve website performance, security, and user experience
Send service-related notices, such as listing approvals or account updates
Respond to support requests and enforce our Terms & Conditions
Comply with legal obligations and protect against fraud or abuse

4. How information is shared

We do not sell your personal data. We may share information in these situations:

Public listings: Information you include in a published advertisement (such as class details, district, fees, and contact methods you provide) is visible to visitors of the site.
Inquiries: When a student sends an inquiry, relevant contact details and message content are shared with the tutor or advertiser for that listing.
Service providers: We may use trusted hosting, email, analytics, or payment support providers who process data on our instructions and under appropriate safeguards.
Legal requirements: We may disclose information if required by law, court order, or to protect the rights, safety, and security of users and the platform.
Business transfers: If our business is reorganised, merged, or sold, user information may transfer as part of that transaction with continued protection consistent with this policy.

5. Advertiser and tutor responsibilities

If you are a tutor or advertiser, you are responsible for handling personal data you receive from students (for example through inquiries) in compliance with applicable privacy and education laws. Use that information only to respond about tuition services. Do not misuse, sell, or share it for unrelated marketing without proper consent.

6. Data retention

We keep account and listing data while your account is active or as needed to provide the service.
Inquiries, reviews, and moderation records may be retained for operational, legal, and dispute-resolution purposes.
We may delete or anonymise data when it is no longer required, unless we must keep it by law.

7. Cookies and analytics

We may use cookies and similar technologies to remember preferences, keep you signed in, measure traffic, and improve the site. You can control cookies through your browser settings. Disabling cookies may affect some features.

If Google Analytics or similar tools are enabled, they may collect usage data according to their own policies. Admin-configured analytics IDs, if present, are used only for site measurement and improvement.

8. Security

We use reasonable technical and organisational measures to protect personal information, including access controls and secure connections where appropriate. No online service can guarantee absolute security. Please use a strong password and keep your login details confidential.

9. Your choices and rights

Depending on applicable law, you may have the right to:

Access, correct, or update personal information in your account
Request deletion of your account or certain data, subject to legal and operational requirements
Object to or restrict certain processing where applicable
Withdraw consent where processing is based on consent

To make a request, contact us using the details in Section 12. We may need to verify your identity before responding.

10. Children and students

Our platform is intended to help parents and students find tuition services. Accounts may be created by students or parents. If you believe a child has provided personal information without appropriate consent, contact us so we can review and take appropriate action.

11. Third-party websites and links

Listings may include links to WhatsApp, phone numbers, external websites, or social profiles controlled by tutors. We are not responsible for the privacy practices of third parties. Review their policies before sharing additional information with them.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with an updated date. Continued use of StudyDock after changes means you accept the revised policy.

13. Contact us

For privacy questions, data requests, or concerns, contact us at [email protected] or through the WhatsApp support button on our website.